FAQ’s

How do your clothes fit?

Our items come from various designers, so sizing may vary. We include specific sizing notes (e.g., "True to size" or "Runs small") in each product description. If you are between sizes, we generally recommend sizing up.

Can I cancel my order?

Yes! You have a 48-hour grace period from the moment you place your order to cancel for a full refund. After 48 hours, all orders move into production or fulfillment and can no longer be canceled.

What is your return policy?

• Custom Items: All custom sales are final once the 48-hour cancellation window has passed and production begins.

• Non-Custom Items: You may return these within 3 days of delivery. Items must be in original packaging and unused. A 10% restocking fee applies, and refunds are issued after a successful inspection (within 7–10 business days).

What if my item is damaged?

We want you to love your purchase! If an item arrives damaged or we made an error, please contact us with photos within 3 days of delivery so we can make it right with a replacement or full refund.

How long will it take to get my order?

• Standard Items: Processed in 3–5 business days.

• Custom Items: Usually take 7–14 business days for production after you approve your final design proof.

• Please remember to account for shipping transit time after these processing windows!

Can I pick up my order in person?

Local pickup is available only for items in our Custom Item Menu. If you select pickup but later need shipping, a shipping invoice must be paid in full before we can mail your item.

What happens if I don't pick up my custom order?

Because custom items cannot be resold, orders that are made but abandoned/unwanted are eligible for a 40% refund only. This covers the cost of our labor, specialized materials, and an inconvenience fee.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as Shop Pay, PayPal, Apple Pay, and Google Pay.

OUR STORY

Hi, I’m Lucille! I’m a small-town girl from Dedeaux, MS, with a big heart and even bigger dreams. My greatest joy is being a mama to my little boy, who inspires everything I do.

With the support of my best friend and better half (the quiet force behind my confidence!), I’m finally chasing my dream of boutique ownership through RuAnn’s Closet. This shop is a tribute to my MawMaw, who taught me to never stop dreaming. Her home was a place where you could find anything and everything, and I’ve built this business to capture that same sense of wonder. RuAnn’s Closet is more than a shop—it’s a reflection of the warmth and love I felt at Papa and MawMaw’s house. Thank you for being part of this journey!"